Frequently Asked Questions
What is your return policy?
We want every Bright Pond product to be something you and your child genuinely love. If something isn’t working for your family, we’re happy to help.
Physical products: We accept returns within 30 days of delivery. Items must be in their original condition. If you decide that a product isn’t right for you, you’ll be responsible for return shipping costs unless the item arrived damaged or defective. To initiate a return, please email hello@brightpond.com. Refunds are processed to your original payment method within 5–7 business days of receiving your return.
Defective or damaged items: If your order arrived damaged, please contact us within 7 days of delivery. We'll cover return shipping and replace your purchase.
Digital downloads: All digital purchases are final sale. If you have trouble accessing your files, we're happy to help — just reach out to hello@brightpond.com.
How long does shipping take?
Answer TBD.
Do you ship internationally?
At this time, we only ship within the United States.
Who created these materials, and what are their qualifications?
Bright Pond products are developed by founder Alison Ryan. Alison has been working with children since 2005 and is a certified elementary school teacher, reading specialist, and dyslexia specialist. She is also certified as a Positive Parenting coach.
What should I do if my child resists using the materials with me?
A little pushback is completely normal, especially at first! Here are some tips to set you and your child up for success:
- When your purchase arrives in the mail, share with your child how excited you are to use it with them. Open the box together and let them take a peek at the resource.
- Spend a little time reading the directions on your own, so that when it’s time to use it with your child, you can get started right away.
- Keep activities brief — they’re designed to take around 10 minutes.
- Make the activities a part of your everyday routine, at a time when your child is usually in a good mood (e.g. after dinner or at breakfast). You can even allow your child to choose when they work on the activities — choice is motivating!
- Use the progress tracker included in your purchase — with physical products, you’ll find an insert with a link to download a progress tracker. It’s motivating for your child to see how many activities they’ve finished!
- Plan a small celebration for your child to look forward to upon finishing all of the activities, like going out for ice cream.
- Keep in mind that if your child is having a hard day, it’s perfectly okay to skip a day and try again the next day! Keeping the experience positive is more important than sticking to a strict schedule. The goal is to create connection between you and your child, not pressure.
Still Need Help?
Shoot our team an email & we’ll get
back to you ASAP